as of March 2008
Manly Physio abides by the National Privacy Principles (NPP) as set out in Schedule 3 to the Privacy Act 1988 and the SPAM ACT 2003. You can obtain a copy of the NPP from the Privacy Commissioner's web site at www.privacy.gov.au and a copy of the SPAM ACT from the Australian Communications Authority web site at www.spam.aca.gov.au.
The kind of information we hold about you
Personal information collected by Manly Physio generally consists of your name, address, contact details (including telephone numbers, email address), your employment details (including your company, job title, industry you work in, products/services you sell, other contacts within your organisation), our communication history and preferences in terms of how you wish to receive information from Manly Physio.
This information is collected for the purposes of sending relevant correspondences to you and building long-term business relationships. Manly Physio may collect your personal information when you make an inquiry about our services. Manly Physio may also collect personal information about you from a third party for the purpose of offering our services to you and your organisation.
Manly Physio does not collect information about your political beliefs, your religious beliefs, health information or sexual preferences.
Manly Physio undertakes not to sell, rent or trade your personal information. Manly Physio will not disclose personal information about you, unless the disclosure is:
§ required by law
§ is authorised by law, or
§ you have consented to our disclosing of the information.
Your personal information is collected for the purposes of sending relevant correspondences to you and building long-term business relationships.
Manly Physio aims to ensure that your personal information is accurate, complete and up-to-date. To assist with this, please contact us if your details change.
Storage and security of your personal information
Manly Physio is committed to keeping your personal information secure and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.
We also require our staff and service providers to respect the confidentiality of your personal information. All Manly Physio staff, agencies and contractors are required to sign confidentiality agreements, which extend to client information.
Due to the nature of the Internet, we cannot guarantee that your personal information will always be secured during transmission or from unauthorised access during storage. However Manly Physio will always endeavour to protect your personal information from misuse, loss or unauthorised access, and once we receive your transmission, we will undertake our best effort to ensure its security.
Please contact Manly Physio immediately should you become aware or have reason to believe that there has been any unauthorised use of your personal information. Manly Physio stores your personal information in electronic form on a database. Hard copies of personal information may also be kept by Manly Physio.
Access to your personal information
You may contact us to amend any of your personal information that is inaccurate or request that your personal information be deleted. We will use reasonable endeavours to amend or delete your records as requested within 7 days of receipt of notice. If applicable, any legal requirement on Manly Physio to maintain certain records of your personal information shall prevail over any such requests.
If you wish to access the personal information Manly Physio holds about you, you can contact us via the details below. We will use reasonable endeavours to provide a complete list of your personal information within 14 days of receipt of your enquiry. Before Manly Physio provides you with copies of your personal information, it may be necessary for you to prove your identity.
Manly Physio is not obliged to give you access to your personal information if:
§ providing access would pose a serious and imminent threat to the life or health of an individual
§ providing access would have an unreasonable impact upon the privacy of other individuals
§ the request for access is frivolous or vexatious
§ the information relates to existing or anticipated legal proceedings between Manly Physio and you and the information would not be accessible by the process of discovery in those proceedings
§ providing access would reveal the intentions of the organisation in relation to negotiations with you in such a way as to prejudice those investigations
§ providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws or denying access is specifically authorised by law.
If Manly Physio does not allow you to access your personal information we will provide you with reasons for our decision.
Feel free to contact us about any privacy issue regarding Manly Physio (see contact details below). You will need to explain your concern and identify yourself so an appropriate person at Manly Physio can respond accordingly. We will respond as soon as practicable. If you have not received a response within 30 days, or you consider Manly Physio's response to be inadequate, you may refer the matter to the Federal Privacy Commissioner. Manly Physio will make every reasonable effort to resolve your concerns and will maintain a record of each written complaint received.
Manly Physio will make every reasonable effort to resolve all concerns unless they are deemed frivolous, vexatious or not made in good faith.
© Manly Physiotherapy & Sports Injuries Centre Pty Ltd 2008